Terms of service

Who we are

Quotem AI Ltd, registered in England and Wales, company number 17414772. Registered office: Network Eagle Lab, Portland Terrace, Southampton SO14 7SJ. You can reach us at hello@quotem.ai.

What Quotem does

Quotem captures spoken and video answers from people you invite, turns them into draft content, checks each sentence against what was said, and records who approved what before it is published.

Your account

You are responsible for who you let into your account and for what they do with it. Keep sign-in details to yourselves, and tell us promptly if you think someone has access who should not. Your account's owner can invite and remove team members and change your team's settings.

Plans and prices

Each plan, its price and what it includes, such as its monthly allowance of recorded minutes, are shown on our pricing page and when you choose the plan. Prices are in pounds sterling and do not include VAT, which is added where it applies.

If we offer a free trial, it ends on the date shown when it starts, and you are not charged unless you choose a plan.

Paying

You pay in advance, monthly or yearly, by card through our payment provider. Your plan renews automatically at the end of each period, and your card is charged then, until you cancel.

If a payment fails, we will tell you and try again. If it is still unpaid 14 days after we tell you, we may pause new work on your account until it is paid. Nothing you have already made is deleted while it is paused.

Your allowance

Your plan's allowance, and how it renews, are shown with the plan, and you can see how much you have used in Quotem at any time. When it runs out, new work pauses until it renews or you move to a larger plan. We never charge you for use beyond your plan without your agreement.

Changing your plan

You can move to a larger plan at any time. It starts straight away, and you pay the difference for the rest of the period. A move to a smaller plan starts at your next renewal.

Price changes

We may change our prices. We will email you at least 30 days before a change applies to you, and it takes effect from your next renewal after that, so you can cancel first if you do not want to continue.

Cancelling

You can cancel at any time in Settings, or by emailing hello@quotem.ai. Your plan stays active until the end of the period you have paid for, and then ends. We do not refund part of a period, unless we end the agreement without you being at fault (see below) or the law requires it.

When we can pause or end your account

We may pause your account straight away if it is used in a way that breaks our acceptable use rules or puts the service or other customers at risk. We will tell you why, and restore it once the problem is dealt with.

We may end the agreement with 30 days' notice for any reason, and refund any fees you have paid for the time after it ends. We may end it straight away if you seriously break these terms and do not put it right within 14 days of us asking, or if your business becomes insolvent.

When the agreement ends

You have 30 days to export your recordings, transcripts and content. After that we delete your data within 30 days, unless the law requires us to keep some of it, and our backup copies are deleted as they expire, within a further 30 days. Records that a person agreed to be recorded, and of who approved what, are kept as our privacy notice explains, because they may be needed as evidence.

Who is responsible for what

You decide who to invite, what questions to ask, and what gets published. You are responsible for having a lawful basis for recording the people you invite, for telling them how you use their data, and for honouring what they agreed to.

Posting for you

If you connect a social media account, Quotem can post to it at the time you choose. Quotem posts only words that someone on your team approved, exactly as approved, to the account chosen; any change to the words after approval needs a new approval. A graphic Quotem made goes as it was approved. Anything else posted with the words, such as a picture, video or document you upload, is what the person scheduling the post chose.

You are responsible for what is posted, for having the right to post it, and for having the right to post to the accounts you connect. You can disconnect an account at any time, and nothing more will be posted to it. Social networks can change or withdraw their services, and a post can fail or be removed by the network; we will tell you when one does, but we do not promise that a network will accept or keep a post.

Data protection

For the personal data of the people you invite to record or approve, you are the controller and we are your processor. We:

• use it only to provide Quotem, on your instructions: these terms and the choices you make in Quotem;
• keep it confidential, and let only the people who need it see it;
• protect it with appropriate technical and organisational security measures;
• use only the sub-processors listed on our sub-processors page, tell you at least 30 days before adding or replacing one so you can object, and remain responsible for them;
• help you answer people's requests about their data, and pass any request we receive to you within 5 working days;
• tell you without undue delay, and within 48 hours, about any personal data breach that affects your data;
• delete it when the agreement ends, as above;
• give you the information you need to show this is done, and answer reasonable security questions.

Some of our sub-processors are outside the United Kingdom; each transfer relies on the safeguards the law requires. We handle account holders' own details, such as their name, email and how they use Quotem, as a controller, as our privacy notice explains.

The output is a draft

Content is AI-assisted and drafted from real recordings. It is a starting point for a person to check and approve, never a finished piece to publish unread. We do not promise that any output is accurate, and you remain responsible for anything you publish.

Sign-off is a record, not a warranty

Quotem records who approved which exact wording, when, and a fingerprint of that wording, its credit line and any clip. That is a record of what happened. It is not a legal opinion, not a certification, and not advice about whether anything is compliant, true or safe to publish.

Your own legal wording

You may add your own consent wording for contributors. It is added to Quotem's core statements, never instead of them. You are responsible for anything you add. Quotem does not give legal advice.

What belongs to whom

You own your recordings, transcripts, generated content and everything in your Library, and you can export it. We own Quotem itself. You give us only the permission needed to run the service for you. We do not use your content to train AI models. We may use statistics about how Quotem is used, which do not identify you or your people, to run and improve it.

Acceptable use

You must use Quotem in line with our acceptable use rules. A serious or repeated breach can lead to your account being paused or ended.

Availability and support

We work to keep Quotem available and working well, but we do not promise it will always be uninterrupted or free of faults. We may change and improve features. We will not remove a main feature of your plan without telling you at least 30 days before. Support is by email at hello@quotem.ai.

Confidentiality

Each side keeps the other's confidential information private and uses it only for this agreement.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Apart from that, neither side is liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill. Each side's total liability under these terms in any 12 months is limited to the fees you paid in the 12 months before the event that led to the claim, or £100 if that is more. This does not limit your duty to pay fees.

Changes to these terms

We may update these terms. We will email you at least 30 days before a change that matters to you takes effect. If you do not agree, you can cancel before it does. Continuing to use Quotem after that means you accept the new terms.

A separate agreement

If we have agreed separate terms with you in writing (an email is enough), they apply where they differ from these terms.

General

You may not transfer this agreement without our agreement. We may transfer it to a business that takes over Quotem, and will tell you if we do. Neither side is liable for delays caused by events outside its reasonable control. If any part of these terms cannot be enforced, the rest still applies. Nobody else has rights under these terms. Notices to us go to hello@quotem.ai, and notices to you go to your account owner's email address.

Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales decide any dispute about them.